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When did you last change your prices, and what did you base the change on? If you’re like most clinic owners I speak to, the answer is some combination of what the clinic down the road charges, what you charged last year, and what felt about right. That is one way to do it for […]

Ask a clinic owner what their house is worth, and they’ll quote you a figure they checked last month. Ask what their clinic is worth – the business they’ve spent ten or twenty years building, the thing that consumes most of their waking hours – and you’ll get a shrug. For most owners, the clinic

Ready for something a bit controversial? Patient outcomes don’t matter. Before anyone starts typing an angry LinkedIn comment, I’m obviously not saying outcomes don’t matter clinically. They matter enormously. I’m saying they don’t matter nearly as much as clinic owners think when it comes to winning new patients and building a successful business. Clinicians treat

Every guide to selling a clinic starts the same way. Prepare early. Get your financials in order. Hire good advisors. All true, all completely useless, because if you’re reading an article about selling your clinic, you already know that much.  Knowing it hasn’t told you what a buyer is actually thinking, what you should refuse

If your practice management system hasn’t got a proper open API, bin it. Clinics seem oddly tolerant of bad software. If their kettle took twenty minutes to boil, or their fridge stopped being cold, they’d be on Facebook Marketplace by lunchtime. Yet people happily stick with PMSs that hold their business back for years. The

If your practice management system hasn’t got a proper open API, bin it. Clinics seem oddly tolerant of bad software. If their kettle took twenty minutes to boil, or their fridge stopped being cold, they’d be on Facebook Marketplace by lunchtime. Yet people happily stick with PMSs that hold their business back for years. The

“Is this vibrating red light wand that works on a cellular level legit?” That’s a great example of the kinds of questions that lie in Jack Chew’s WhatsApp messages from us. Another might be “can you really cure chronic back pain holistically by breathing at pace whilst manifesting a pain free life and standing on

I was asked recently what I thought about LinkedIn, whether spending more time on there was a good idea and if it’s worth paying for LinkedIn training. Here’s my take. When it Makes sense If you sell software, consultancy, or anything to other businesses, then fine. LinkedIn MIGHT make sense. (Although even then it’s a

Pre-paid treatment packages might look like a clever business move for MSK clinics, but they undermine trust, damage retention, create false cashflow, and expose clinics to ethical, regulatory, and reputational risks. The supposed benefits, stable revenue, better retention, patient commitment can all be achieved through better clinicians, clear treatment plans, proactive follow-ups, and effective marketing. Packages are lazy business practice that harm both patients and clinics.